Bookings Related

Q: Do I need to register on your site to book tickets?
A: No. You can use our service fully without the need to register. You just need to provide your details at the time of booking.

Q: What if the car doesn't show up?
A: In case the vehicle you booked doesn't show up, we will offer you a full refund immediately.

Q: What if the car shows up late?
A: We try our best to ensure our partners reach our customers on time. But in case of delays, do call us and we will help you out by either providing an alternate vehicle or giving you a full refund.

Peak Time Charge

Before knowing about OLA’s peak time charge, it is important for you to know how OLA works.
OLA’s business model
OLA is an online marketplace for drivers.
These drivers are independent and they are either self-employed (own their commercial vehicles), or work for an Operator who owns multiple cars.
Like you have an OLA app on your smart phone to book a cab, these drivers have a similar Driver mobile App on their smart phones. We activate the Driver app after a thorough check of authenticity and conducting due diligence of the commercial & personal papers of the driver & operator. These drivers decide their own time to login to the OLA application and accept requests for rides from customers. They may choose to remain logged out of the system as per their convenience.
Q: What is OLA’s peak time charge?
OLA peak time charge is a fare-rationalizing rule of using a multiplier X or a flat surcharge to the standard fares causing the fare to be higher than the standard fare during certain times the day; i.e. if X is 1.2 during some point of time then the standard fare will be multiplied by 1.2 to get the final fare.
Q: Why is there a need to apply a surcharge to my standard fare?
OLA being a marketplace doesn’t control the number of vehicles online on its system/platform; drivers & operators are independent & work as per their convenience. During a normal day when demand & supply are met, there is no need to put an extra effort to pull the supply side of vehicles.
OLA has observed that during certain times of the day, when more traffic is on road, routine drivers tend to log out of the system to suit their convenience as there is no incentive for them to put an extra effort. Similarly, when demand suddenly increases, not enough drivers might be available on the road. Customers might be inconvenienced by not being able to find cabs during such times.
As a system/solutions provider OLA has limited options to motivate the drivers and cater to the high demand timings & scenarios. OLA has observed that the drivers are very sensitive to little extra earnings for their extra effort to stay logged in to our system.
OLA applies an X multiplier or flat surcharge to the normal fare based on various situations and scenarios like place of pickup, time of pickup, type of vehicle, demand situation, supply scenario etc. Using advanced analytics, unique algorithm, past ride experiences etc. the OLA software calculates an appropriate surcharge to apply over and above the normal fare. This enables OLA to come up with appropriate incentives to drivers to make them stay logged in to the system for the additional earnings. This enables customers to get their much needed service even during peak times when demand for cabs is high.
The peak time surcharge works in two ways
a) It motivates drivers to stay & serve for a longer time even during difficult hours of the day and when demand is high.
b) It filters out the less needed rides hence making the vehicle available to those who really need a cab.
OLA is transparent about the rates. OLA makes sure that customers are aware of the dynamics of peak time charge and how it works. Whenever peak time charge is applicable; customers get a clear intimation, to confirm their intent to avail the ride at a higher price than normal. The booking process is initiated only when they confirm; hence, if a customer wants to avoid that ride he/she may choose to do it, thus making the cab available to others who are in need.

  Ola Play

Please click on below link for Ola Play Terms and Conditions :

Ola Play TNC

  Ola Share

Please click on below link for Ola Share Terms and Conditions :

Ola Share TNC

  Share Pass

Please click on below link for Share Pass Terms and Conditions :

Share Pass TNC

  Ola Pass

Please click on below link for Ola Pass Terms and Conditions :

Ola Pass TNC

  Ola Select

Please click on below link for Ola Select Terms and Conditions :

Ola Select TNC

  Ola Credit

Please click on below link for Ola Credit Terms and Conditions :

Ola Credit TNC

  Ola Money Postpaid

Please click on below link for Ola Money Postpaid Terms and Conditions :

Ola Money Postpaid TNC


Please click on below link for Donation Terms and Conditions :

Donation TNC



These terms and conditions (“T&Cs”) apply to Your access to, and use of the Application (defined hereinbelow). The Application is operated by ANI Technologies Private Limited ,and its subsidiaries, associates, licensees, and affiliated companies (“ANI”).
You acknowledge that ANI is providing you with a revocabale license to use limited features of the Application and is not selling the Application or any features or technologies contained therein.
This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act”) and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the IT Act. This electronic record is generated by a computer system and does not require any physical or digital signatures.
All of the defined and capitalized terms in these T&Cs will have the meaning assigned to them here below:
  • “Account” refers to the User’s account on the mobile application OLA CABS enabling the use of the Application by the User.
  • “Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, board, or a court of India.
  • “Application” shall mean the feature/category-icon “Carpool” within the mobile application “OLA CABS” and shall mean and include any updates provided by ANI from time to time.
  • “Car-pooling” shall mean the offer of, and acceptance, by the Traveller (defined hereinbelow) and the Co-Traveller (defined hereinbelow) respectively to share the same Vehicle for the purposes of transportation to and from mutually agreed locations on the Application.
  • “Co–Traveller” shall mean such User who accepts an offer by the Traveller (defined hereinbelow) for transportation in his Vehicle (defined hereinbelow) to and from mutually agreed locations on the Application.
  • “Custom Group” shall mean a closed group of like-minded people created by the Users who agree to be part of the same group for the purposes of Car-pooling. The Custom Group shall be called [please insert] on the Application.
  • “ETA” shall mean the estimated time of arrival of the Vehicle, at the pick up point of the Co- Traveller, provided by ANI before the Ride, which may change from time to time.
  • “ETT” shall mean the estimated travel time of the Ride, provided by ANI during the Ride, which may change from time to time.
  • “Open Group” shall include such Users who do not wish to carry on Car-pooling within a Custom Group and are willing to be grouped together and are grouped together with other similar Users by ANI for the purposes of Car-pooling.
  • “Registration Data” shall mean and may include the present, valid, true and accurate name, Email ID, age and such other information as may be required by ANI from time to time, provided by the Users at the time of registration on the mobile application OLA CABS or otherwise.
  • “Ride” shall mean the journey to and from the mutually agreed locations on the Application, by and between the Traveller and the Co-Traveller.
  • “Traveller” shall mean such User who offers to share his Vehicle with other Users for facilitating transportation to and from mutually agreed locations on the Application.
  • “User” shall mean persons who have created an Account and use the Application.
  • “Vehicle” shall mean a motorcar as defined under the Motor Vehicles Act, 1988, which is owned and registered in the name of the Traveller.
  • "You", “Your" or “Yourself” shall mean reference to the User accessing the Application.
II. Interpretation
  1. Any reference to the singular includes a reference to the plural and vice versa, unless explicitly provided for otherwise; and any reference to the masculine includes a reference to the feminine and vice versa.
  2. Headings and captions are used for convenience only and will not affect the interpretation of the T&Cs.
  3. Any reference to a natural person will, unless repugnant to the context, include his legal heirs, executors and permitted assignees. Similarly, any reference to a juristic person such as ANI will, unless repugnant to the context, include its affiliates, successors and permitted assignees.
III. Eligibility
    You will be "Eligible" to use the Application only when You fulfill all of the following conditions:
    • You have attained at least 18 (eighteen) years of age.
    • You are competent to enter into a contract under the Applicable Laws.
    • You have no criminal antecedents and have never been convicted of any criminal offence in India.
    • You do not have any criminal proceedings pending against You in any courts in India.
  1. You may avail the services on the Application only if You fulfill the conditions as mentioned in 3.1.1 to 3.1.4 above. If You are not Eligible, please abandon any and all attempts to register or use the Application. By continuing usage of the Application, you represent and warrant to ANI that you satisfy the eligibility criteria listed above in clause 3.1.
  2. To use the Application You shall be required to update your User profile with details as requested at the time of sign up which may include without limitation personal information as well as personal login information and vehicle details.
  3. You acknowledge that We rely completely on the information provided by You and We shall not be held liable if You or anyone who uses Your Account to access the Application is not Eligible to use the same. ANI shall not be responsible for any authenticity of the information provided by the User for use of the Application.
  4. You shall not impersonate someone else or provide account information, an email address, mobile number, vehicle details or any other information that is not Your own. We shall bear no liability for false, incomplete, old or incorrect information provided by You.
  5. It is Your responsibility to check and ensure that You download the correct Application for Your device. We are not liable if You do not have a compatible mobile device or if You have not downloaded the updated version or if You have downloaded a wrong version of the Application for Your mobile device.
  6. You will not assign or otherwise transfer Your Account to any third party.
  7. In case of any unauthorized use of Your Account, You are to bring the same to Our notice promptly. In the event of such unauthorized use, please immediately reach Us at
  8. In case, You are unable to access Your Account, please inform Us at and make a written request for blocking Your Account. We will not be liable for any unauthorized transactions made through Your Account prior to the expiry of 72 (seventy two) hours after You have made a request in writing for blocking Your Account except in case of Force Majeure events which are beyond Our reasonable control.
IV. Booking process
  1. The Traveller may offer to share his Vehicle with other Users on the Application and the Traveller shall share his point of origin and destination for the Ride for the said purpose.
  2. The Co-Traveller may place a request for a Traveller on the Application by providing his point of origin and destination for the desired Ride.
  3. The Application shall through technologically automated means connect Travellers and Co-Travellers having common or close points of origin and destinations for a Ride.
  4. ANI shall share the necessary details of the Traveller and the Co-Traveller with the other party so connected through the Application and the Co-Traveller shall have the option of accepting or rejecting the offer placed by the Traveller for the Ride between the desired points of origin and destination, until the Ride begins.
  5. Only one 1 (one) Co-Traveller shall be allowed along with a Traveller in one Ride.
V. Non-Commercial Activity
  1. The purpose of the Application is strictly limited to facilitating sharing of Vehicles between Travellers and Co-travellers for a Ride. The Application shall under no circumstances be used to offer or accept Car-pooling services for hire or reward or profit or any commercial or professional benefit. The Application is only a communication platform intended to connect Travellers with Co-travellers en-route the Traveller’s destination point.
  2. You agree not to demand any reward or make profit in any form, from any Ride.
  3. You shall not offer any services whatsoever including without limitation package deliveries, additional drop-offs and pick-ups of any other person en-route the destination or at any other point during the Ride.
VI. Users Obligations
  1. You may place a request with respect to Car-pooling only through the Application.
  2. You understand and undertake that the use of the Application is only for Your exclusive purpose. You shall not be allowed to offer/request/accept rides on behalf of others under any circumstances whatsoever.
  3. You are expected not to change drop locations once the Ride is confirmed.
  4. You are expected to (a) behave in a disciplined and decent manner; (b) refrain from disturbing, misbehaving with each other, or in any other manner adversely affecting the quality of the Ride.
  5. You are expected to avoid talking loudly over the phone.
  6. You are expected not to use foul language in the Vehicle.
  7. You are expected not to share Your personal information with each other. You maintain decorum and refrain from indulging in heated discussions or debate(s) with each other.
  8. You are expected to avoid getting personal or overtly friendly with each other.
  9. You are expected not to consume eatables (including alcohol or any other intoxicating beverages) in the Vehicle.
  10. You are expected to keep Your belongings with You only.
  11. You shall not carry your pets or any other animal(s) in the Vehicle.
  12. The Traveller shall ensure that:
    • he maintains his Vehicle in a good condition and is not under the influence of alcohol or any kind of drugs at the time of raising request for Car-pooling.
    • he endeavors to arrive at the Co-Travellers pick-up point on or before the ETA and shall also endeavor to drop the Co-Traveller at his/her destination point on or before ETT.
    • he complies with all applicable traffic laws at all times during the Ride.
  13. The Co-Traveller shall ensure that the Vehicle assigned to him in the manner provided in the T&Cs bears the same registration number and the registration details specified to the Co-Traveller through the Application and/or SMS.
  14. The Co-Traveller acknowledges that there may be a delay in reaching the destination, depending upon the traffic situation and owing to certain unavoidable circumstances.
  15. Women Users are advised to use their own prudence in offering or accepting a Ride on the Application as ANI cannot guarantee the authenticity of the data shared by other Users.
  16. Women Users are advised to share the ride details with family, friends, relatives or any such other person which such User may deem fit. The Application contains necessary features to enable such Users to share the details of their Ride.
VII. Privacy, Security and Terms of Use
  1. We will take every reasonable effort not to share any of trip details, Registration Data or other personal information (collectively, "Personal Information") You provide Us, except as required under any Applicable Law, or to the limited extent necessary for Us to implement any Ride related instructions We receive from You. Please read Our privacy policy (available at for further details regarding the use of Your Personal Information. We will bear no liability for the consequences in any event where Your Personal Information has been willingly or inadvertently shared by You with any third party.
  2. You acknowledge that the information made available by You on the Application, including location data, may be accessible to certain other users of the Application.
  3. You hereby expressly consent to receive communications from Us through Your registered phone number and/or e-mail ID. You consent to be contacted by Us via phone calls and/ or SMS notifications. You agree that any communication so received by You from Us will not amount to spam, unsolicited communication or a violation of Your registration on the national do not call registry.
  4. You are solely responsible for maintaining the confidentiality of Your Registration Data and will be liable for all activities and transactions that occur through Your Account and the Application, whether initiated by You or any third party. The password and other details of the Account should not be shared with any third party. Your Account is non-transferable and is not capable of being sold to a third party. We shall not be liable for any loss that You may incur as a result of someone else using Your password or Account, either with or without Your knowledge.
  5. You shall not probe, scan or test the vulnerability of the Application or any network connected to the Application nor breach the security or authentication measures on the Application or any network connected to the Application. You may not reverse look-up, trace or seek to trace any information on any other User of the Application, or any other customer of ANI, including any of ANIs account not owned by You, to its source, or exploit the Applicaion or any service or information made available or offered by or through the Application, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Application.
  6. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Application or ANIs systems or networks, or any systems or networks connected to the Application.
  7. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to ANI on or through the Application or any service offered on or through the Application. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.
  8. You may not use the Application or any content for any purpose that is unlawful or prohibited by these T&Cs, or to solicit the performance of any illegal activity or other activity that infringes the rights of ANI or others.
  9. You shall not use the Application in any manner that could damage, disable, overburden, block or impair any of the server connected to the Application. You may not attempt to gain unauthorized access to the services through hacking, password mining or any other means.
  10. You may not reverse engineer, decompile and disassemble any software used to provide the services on the Application.
  11. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about ANI or the brand name or domain name used by ANI or otherwise engage in any conduct or action that might tarnish the image or reputation, of ANI or its merchants on platform or otherwise tarnish or dilute any of ANIs trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by ANI.
  12. You shall not engage in advertising to, or solicitation of, other Users of the Application to buy or sell any products or services, including, but not limited to, services related being displayed on or related to the Application. It shall be a violation of these T&Cs to use any information obtained from the Application in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of the Application without ANIs prior explicit consent. In order to protect ANIs Users from such advertising or solicitation, ANI reserves the right to restrict the number of messages or emails which a User may send to other Users in any 24-hour period which ANI may deem appropriate in its sole discretion.
  13. You understand that ANI has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Application) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, ANI can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as ANI, in its sole discretion, believes necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
  14. Your correspondence or business dealings with, or participation in promotions of, third party advertisers found on or through the Application, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such third party advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third party advertisers on the Application.
  15. ANI shall have all the rights to take necessary action and claim damages that may occur due to Your involvement/participation in any way on Your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).
VIII. Intellectual Property
  1. All trademarks, brands and service marks used in connection with the Application and/or feature(s) offered are owned by ANI and is ANI’s property; ANI owns all copyrights and intellectual property rights and database rights in connection with the Application. For use of any third party's intellectual property, You need to get permission directly from the owner of the intellectual property for any use. Third party trademarks may appear on this Application and all rights therein are reserved to the registered owners of those trademarks.
  2. You agree to abide by laws pertaining to copyright, trademark, patent, and trade secret ownership and use of intellectual property, and You shall be solely responsible for any violations of any Applicable Laws and for any infringements of any intellectual property rights caused by use of the interface/Application.
  3. Except as expressly provided in these T&Cs, no part of the Application and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent.
  4. You may use information that has been made available by Us for downloading from the Application, provided You:
    • do not remove any proprietary notice language in all copies of such documents; or
    • use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or
    • make no modifications to any such information; or
    • do not make any additional representations or warranties relating to such documents.
IX. Termination and Suspension of the Account
  1. We reserve the right to modify, terminate or suspend the Application at any time without prior notice due to any changes in internal policy or the Applicable Laws or any breach of these T&Cs by You or for any reason whatsoever.
  2. You may terminate Your Account by submitting a request to Us at [insert e-mail id] We will make every effort to respond to Your request for termination at the earliest. You will remain responsible for all activities that occurred prior to termination of Your Account.
  3. Further, We shall also reserve the right to suspend Your Account without any notice to You in the event ANI suspects that Your account is being used in a manner so as to cause nuisance or prejudice ANI or any other persons in a fraudulent manner.
X. Limitation of Liability & Indemnity
  • All or any direct or indirect liability arising out of or in connection with the Ride and/or as a consequence of misuse of the application, delays caused to a User, losses (financial and otherwise), injury or death occurring during the Ride shall be the sole responsibility of the Users. ANI shall not be a party to any dispute and/or claims arising in connection with the Ride offered and availed through the Application. It is re-iterated here that ANI is acting merely as a facilitator and is not privy to any contract / agreement amongst and between the Users. Further, any loss to a User or any other person caused due to reasons such as fraudulent practices, negligence, impersonation, rash & negligent driving, traffic rules violation of any User shall in no manner, whatsoever, make ANI liable and the same shall be the sole responsibility of the concerned User.
  • You will defend, indemnify and hold harmless ANI, each of its affiliate(s) (and its respective employees, directors, agents and representatives) and any person determined by ANI from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any Claim that arises out of or relates to the use or misuse of the Application or any violation of these T&Cs. For purposes hereof: "Claim" means any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity.
XI. Disclaimers
  1. Except for Our limited role as facilitator of Car-pooling between the Traveller and Co-Traveller, We are not involved in any understanding between You and any other User or other third parties. We shall not be liable for the quality, safety, reliability, legality, delivery or any other related or connect matter with the Rides resulting from Car-pooling.
  2. Your use of the Application is at Your own risk. The Application and/or its features are provided on an "as is" and "as available" basis. We do not guarantee and do not promise any specific results from use of the Application, including the availability or otherwise of the features forming part of the Application at any particular location or time. We disclaim all warranties of any kind whether express or implied including without limitation, any representation or warranty for accuracy, availability, continuity, uninterrupted access, timeliness, sequence, quality, performance, security, merchantability, fitness for any particular purpose, non-infringement or completeness. Without prejudice to the forgoing paragraph, We do not warrant that:
    • This Application will be constantly available, or available at all; or
    • The information on this Application is complete, true, accurate or non-misleading; or
    • This Application; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Application; their servers; or electronic communication sent from Us are free of viruses or other harmful components; or
    • Content on the Application constitutes, or is meant to constitute, advice of any kind;
  3. ANI shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the User/s arising out of Rides resulting from Car-pooling including but not limited to any direct, indirect, incidental, punitive, and consequential damages. The Ride, and any claim resulting from the same, requested through the Application, remains the responsibility of the respective Users against whom the claim is made and ANI shall not be liable for any conduct of any of the Users using the Application.
  4. ANI is not responsible for the conduct, whether online or offline, of any User of the Application. You are solely responsible for Your interactions with other Users, whether Travellers or Co-Travellers. You acknowledge that ANI is not responsible for the acts or omissions of any User whatsoever.
  5. We do not authorize anyone to make a warranty on Our behalf and You may not rely on any such statement of warranty as a warranty by Us.
  6. ANI and its representatives, officers, employees, agents and contractors shall not be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from Your use or non-use of the Application, or Your reliance upon the information contained in the Application (whether arising from ANI or any other person's negligence or otherwise).
XII. Notices and communication
  1. Any notice or notification in relation to these T&Cs which You wish to make to Us must be made in writing to:
    Attn: Team Carpool
    Address: 4th Floor, Cherry Hills Building, Embassy Golf Links Business Park, Koramangala Inner Ring Road, Domlur, Bangalore 560071
  2. All Your communication with Us will be of a professional nature only. You will not contact Us to harass, intimidate or threaten any person, or to promote any cause, which You may support.
  3. You will be subject to Our T&Cs and privacy policy.
XIII. Force Majeure
  1. We shall not be liable for any failure to perform any obligations under this T&Cs, if the performance is prevented, hindered or delayed by a Force Majeure event and in such case its obligations shall be suspended for so long as the Force Majeure Event continues.
  2. For the Purpose of this clause “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of ANI.
XIV. Waiver
Our failure, delay or omission to exercise or enforce any rights or provisions of these T&Cs will not constitute a waiver of such rights or provisions. A waiver on any one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions. Any claim in relation to the Application or T&Cs should be filed within 3 (Three) months from when the cause of action arose. Any claims filed beyond this time period shall be barred.
XV. Amendment of T&Cs
  1. We reserve the right to change any of the T&Cs or any policies or guidelines governing the Application or any features attached to the Application, at any time and at Our sole discretion. Any changes will be effective upon posting of the amendments/modifications on the Application and We may send You an automated e-mail to Your email-ID informing about such changes.
  2. Unless otherwise specified by Us, amended T&Cs will take effect automatically and be binding from the day they are posted on the Application. By continuing to access or use the Application or any features attached to it, You will be deemed to have agreed to accept and be bound by such amended T&Cs. If You do not agree to the amended T&Cs, You should discontinue accessing Our Application and/or its features immediately. As long as You comply with these T&Cs, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Application and related features.
XVI. Severability
If any part of these T&Cs is determined to be invalid or unenforceable pursuant to the Applicable Laws then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these T&Cs will continue in effect.
XVII. Entire Agreement
These T&Cs constitute the entire agreement between the User and ANI with respect to ANIs services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and ANI with respect to this service. A printed version of the T&C and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the T&C to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
XVIII. Governing Law and Dispute Resolution
  • Any dispute, controversy or claim arising out or in connection with the use of the Application and/or its features or relating to these T&Cs and interpretations thereof or the validity, interpretation, breach or termination thereof (“Dispute”), including claims seeking redress or asserting rights under the Applicable Law shall be amicably settled through mutual consultation and escalation at such offices of ANI as ANI may designate. If the Dispute is not settled amicably as aforesaid within a period of 14 (Fourteen) calendar days, the matter would be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. Arbitration shall be presided over by a sole arbitrator mutually appointed by Us and the User.
  • The arbitration proceedings shall be conducted in the English language. The venue for the arbitration proceedings shall be Bangalore.
  • These T&Cs shall be governed by and construed in accordance with the laws of India. We and You agree and undertake that any controversy or claim arising out of or relating to these T&Cs will be adjudicated exclusively before a competent court in Bangalore, India only.

  Ola Shuttle

Please click on below link for Ola Shuttle Terms and Conditions :

Ola Shuttle TNC

  Ola Pedal

Please click on below link for Ola Pedal Terms and Conditions :

Ola Pedal TNC

  Cancellation Policy

  1. In Micro/Mini/Prime/Sedan/Suv/Luxury/Rental and Auto

    Cancellation fee will be charged :

    • If you cancel after 5 minutes after the cab is allotted or
    • If a driver cancels after waiting at your location for more than 5 minutes
    • You will not be charged a cancellation fee if the driver is delayed by more than 5 minutes
    • Cancellation fee will be added to the bill amount of your next ride.

  2. In Share

    Cancellation fee will be charged :

    • If you cancel after 2 minutes after the cab is allotted or
    • If a driver cancels after waiting at your location for more than 3 minutes
    • You will not be charged a cancellation fee if the driver is delayed by more than 5 minutes
    • Cancellation fee will be added to the bill amount of your next ride.

  3. In Outstation

    Cancellation fee will be charged :

    • If you cancel after 5 minutes after the cab is allotted
    • Cancellation fee will be added to the bill amount of your next ride.

  Olacabs Terms and Conditions

Please click on below link for Ola Terms and Conditions :

Ola India T&C
Ola Australia T&C

  UK Terms and Conditions

Please click on below link for Ola UK Terms and Conditions :


  UK Privacy Policy

Please click on below link for UK Privacy Policy Terms and Conditions :

Privacy Policy
How we process your data
To whom we transfer your data
Cookies And Other Technologies

  NZ Terms and Conditions

Please click on below link for Ola NZ Terms and Conditions :


  NZ Privacy Policy

Please click on below link for NZ Privacy Policy Terms and Conditions :

Privacy Policy

  Offer Specific Terms & Conditions

Last Updated: 7th OCT 2015

These general terms & conditions of offer ("General Offer Terms") shall constitute a legally binding and enforceable contract between the Customer availing the Offer ("Customer(s)/ You/ Your") and ANI Technologies Private Limited ("OLA"). You are not bound in any way to participate in the Offer. By availing the Offer, You unequivocally accept to be bound by the terms set out below. The participation is voluntary and any purchase or transaction on the OLA Platform shall be deemed as acceptance of the terms and conditions mentioned herein. These General Offer Terms along with any other offer specific terms as may be issued by OLA from time to time shall constitute the entire understanding between OLA and You and these General Offer Terms shall supersede any other offer specific terms in the event of conflict unless such offer specific terms expressly supersede these General Offer Terms.

  1. The offer is valid ONLY on OLA Mobile Application and can be availed on cab Services and shall not be applicable to the black and yellow taxi (Kaali Peeli), Taxi for Sure cabs unless expressly communicated by OLA otherwise.
  2. The taxi/cabs services (“Services”) provided by third parties on the OLA mobile application (“OLA Platform”) shall be the responsibility of the third party providing the Services and all claims shall be against that third party (“Service Provider”) providing the service to which the offer applies.
  3. Offers shall not be clubbed with other Offers as a matter of OLA’s policy.
  4. You shall become ineligible to participate in this Offer if You are barred from using services of OLA during Offer Period. OLA reserves the right to disqualify any Customer from the benefits of the Campaign/Offer, if any fraudulent activity is identified as being carried out by the Customer for the purpose of availing the benefits under the Campaign/Offer or otherwise by use of the service.
  5. OLA disclaims all warranties, conditions or statements, whether express, implied or statutory, including, without limitation, the implied warranties or conditions of merchantability, quality and / or fitness for the products or services included in this Offer, the Services or for any other purpose.
  6. Limitations:

    • Pictures of products shown in the communication sent to the Customer either through mailers or advertised on OLA website, are for representation purposes only and may not bear a resemblance to the actual Services provided by the relevant Service Provider. OLA shall under no circumstances be responsible towards the same.
    • Services offered under this program are subject to availability from the respective Service Provider in relevant geographical location and in no circumstances OLA shall be liable for non-availability of any of the Services.
    • Under no circumstance will the Offer/Discount being offered under this Program be settled or exchanged in cash or through OLA Money.
    • All liability with respect to the Services availed lies solely with the respective Service Provider.
    • OLA or the Service Provider shall not be liable for any indirect or speculative or consequential or penal damages, including, but not limited to, any loss of use, loss of data and loss of income or profits, irrespective of whether it had an advance notice of the possibility of any such damages. Notwithstanding anything contained in this General Offer Terms, the total liability of OLA and the Service Provider, shall not, in any circumstances, exceed the Rs. 1000/- (Rupees One Thousand only), irrespective of the nature of the claim which results in such liability and whether based on contract or tort or any other theory of law.
  7. The Offer shall be subject to usual force majeure events.
  8. OLA may at its sole discretion refuse, deny, discontinue, withdraw and terminate the Offer at any time during the Offer Period without assigning any reasons whatsoever and without any prior notice to You.
  9. All disputes shall be settled amicably, on failure to do so within 30 (Thirty) days, such disputes shall be resolved by a sole arbitrator appointed by mutual agreement of the parties. The proceedings of the arbitration shall be conducted in accordance with the provisions of the Arbitration Conciliation Act, 1996 and the seat of arbitration shall be Bengaluru, India. Subject to the aforesaid, these General Offer Terms read with the offer specific terms shall be governed by the laws of India and the courts in Bangalore, Karnataka shall have sole and exclusive jurisdiction.

  Ola Money

  1. Terms and conditions, Privacy policy for Customers
  2. Terms and Conditions for Merchants
  3. By accepting the terms and conditions of ANI Technologies Private Limited (“ANI”) provided hereunder, and by registering on ANI’s mobile application/ website ( , You/user hereby explicitly and simultaneously choose to create an ‘OlaMoney Powered by Zipcash’ wallet account with Zipcash Card Services Private Limited (“Zipcash”), which is subject to the applicable terms and conditions of Zipcash available through the above link (“Zipcash T&Cs”). You hereby also accept and agree to be bound by the Zipcash T&Cs at all times.


The customer agrees and acknowledges that the use of the Mobile App/Website is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality and fitness for any purposes are excluded to the fullest extent permitted by law.

The information contained in this Website / Application is for general information purposes only. The information is provided by Ola and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Ola. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the Website / Application up and running smoothly. However, Ola takes no responsibility for, and will not be liable for, the Website / Application being temporarily unavailable due to technical issues beyond our control.

  Privacy Policy

Please click on below link for Privacy Policy Terms and Conditions :

Privacy Policy TNC

  Referral Scheme T&C

Please click on below link for Referral Scheme Terms and Conditions :

Referral Scheme TNC